Overcoming the resistance of users

Here’s  10 practical steps (or rather 9, #10 is not so practical!!!) that can enable an organisation to gain the support of its staff and the efficiencies inherent in project collaboration software (from TechRepublic)

#1: Start with the basics — incorporate everyday tools

Choose software with familiar, everyday tools, such as e-mail integration, Wikis, and instant chat. This makes introducing new software less intimidating right from the start.

#2: Consult users

Consult the people who will actually be using the software before making a purchase. Take it from the experts: “IT professionals, project managers, and business development managers should provide input into the PPM [project and portfolio management] investment decision; otherwise, the tool might not be capable of providing all promised benefits.” –Daniel B. Stang, Gartner research

#3: Try subscription-based

Subscription-based pricing is more flexible, so you can deploy on a small scale first to make sure it is right for your company. Pay-as-you go flexibility allows organizations to add or subtract functionality as needed, so you’re not locked into expensive commitments.

#4: Collaboration promotes adoption

Tools that offer enhanced collaboration abilities lead to more rapid adoption, as teams can grow virally and expand as more employees are pulled in.

#5: Simple, effective user interfaces.

Remember that it’s a user interface, not a developer interface — navigating the system shouldn’t be like solving a Rubik’s cube or completing a scavenger hunt. Rather, it should be brilliant in its simplicity. Choose software with a friendly, intuitive interface designed with the end user in mind, and people will be more willing to give it a try.

#6: Fast deployment = fast adoption

Common sense tells us the quicker a solution is deployed and is up and running, the quicker employees can familiarize themselves with it. T

#7: Adoption flows downhill

Lead by example. If others see team leaders using the software, they will be motivated to follow suit.

#8: Less is more

Make sure to distinguish between “must have” and “nice to have.” Inundating your team with a solution that has all the bells and whistles will intimidate and veer users away from a smooth adoption. Apply the 80%-20% rule. It works!

#9: It takes a village community

Offer a help community — quick, anonymous online assistance forums for troubleshooting and shared experiences.

#10: Offer cash rewards

When all else fails, bribe employees with cash and/or fabulous prizes.